– Go through the target products/services. – Create reports and address ergonomic issues: 1. At the detailed design level (color, layout, wording). 2. At the deeper issues at the overall navigation level. – Present results in the direct/remote meeting upon request.
– Feedback is from the UX/Usability Expert who has reviewed/analyzed lots of products/services. – Faster turnaround time than user testing. – Inexpensive relative to other evaluation methods. – Flexible schedule. Can be reviewed throughout the development cycle, in the early phase of development cycle using requirements, using wireframe/prototype in the middle phase, and using the currently released products after releasing the products.
– Written Reports (Including Usability Issues List, Detailed Analysis, and Recommendations)